This Privacy Policy explains how GreenHaven Design ("we", "us", "the studio") handles personal information when you contact us, engage us for landscape architecture services, or use this website. It is governed by the laws of [Jurisdiction].
1. Information we collect
- Contact details you send us by email: name, email address, organisation, and the site address relevant to your enquiry.
- Project information you share for design work: surveys, soil reports, site photographs, drawings, budgets, and correspondence.
- Technical data generated when you browse this website: IP address, browser type, pages visited, and referring page, collected in server logs.
We do not collect special category data, and we do not knowingly collect information from anyone under the age of 16.
2. How we use information
- To answer enquiries and prepare fee proposals.
- To deliver contracted design, documentation, and site supervision services.
- To keep project records for professional liability and archival purposes.
- To maintain the security and performance of this website.
- To comply with legal, tax, and regulatory obligations in [Jurisdiction].
3. Legal basis for processing
We process personal information where it is necessary to perform a contract with you, where we have a legitimate interest in operating the studio, where you have given consent, or where processing is required by law in [Jurisdiction].
4. Cookies and analytics
This website uses only cookies strictly necessary to serve pages. If we add analytics or embedded media in future, we will request consent before any non-essential cookie is set. You can block or delete cookies in your browser settings at any time.
5. Sharing information
We do not sell personal information. We share it only with: contractors, engineers, nurseries, and consultants engaged on your project; our email, file storage, and accounting providers acting on our instructions; and authorities where disclosure is required by law.
6. International transfers
Some service providers may store data outside [Jurisdiction]. Where that happens we rely on providers offering contractual safeguards equivalent to the protections described in this policy.
7. Retention
Enquiry correspondence is kept for 24 months. Records for delivered projects — drawings, specifications, and contract documents — are retained for the statutory limitation period applicable in [Jurisdiction], after which they are deleted or anonymised.
8. Security
Files are stored in access-controlled accounts protected by strong authentication. Transmission of project data uses encrypted connections. No method of transmission is entirely secure, so please avoid emailing sensitive documents you do not want copied.
9. Your rights
Subject to the law of [Jurisdiction], you may request access to your personal information, correction of inaccuracies, deletion, restriction of processing, a portable copy, or withdrawal of consent. You may also lodge a complaint with the supervisory authority of [Jurisdiction].
10. Changes to this policy
We may update this policy as the studio's practices change. The revised version and its effective date are published on this page.
11. Contact
For any privacy request, email webmaster@junocraft.shop. We respond within 30 days.